Direct Learner Support
Provide real-time assistance to learners within the platform, ensuring issues are resolved quickly and effectively.
Support
Helpdesk
Provide real-time support on messaging apps – so you can guide,
answer, and engage learners directly.
Support your learners wherever they are, whenever they need help.
Ticket Creation and Escalation
Convert conversations into support tickets, track progress, and seamlessly escalate complex cases to higher-level staff or administrators.
Knowledge Base & FAQs
Build, maintain, and leverage a centralized repository of FAQs and help articles to deliver consistent, rapid responses.
AI-Powered Auto Responses
Use AI to automatically respond to common queries, triage issues, and reduce response times while keeping human oversight in the loop.
Complete Learner Support Solution
Features
Multi-Channel Support
Manage learner conversations across
WhatsApp from one unified dashboard.
Smart Routing & Automation
Automatically route tickets to the right
agents and provide instant responses
to common questions with AI-powered
automation.
Complete Conversation History
Access full conversation history across
all channels to provide context-aware
support and maintain learner
relationships.
Performance Analytics
Track response times, resolution rates,
customer satisfaction, and team
performance with comprehensive
reporting tools.
Delivered via Messaging Apps
Helpdesk support is delivered directly through WhatsApp and other messaging apps, so you can guide, answer, and engage learners on the platforms they already use.
Start today
Support your learners wherever they are,
whenever they need help.
Provide real-time support on messaging apps—guide, answer, and engage learners directly.